ISO means International Standard Organization. ISO prescribes a set of requirements, if properly followed by a business organization, the ISO certificate is issued to such organization.

ISO 9001:2008 is the International Standard for Quality Management Systems (QMS). It provides a set of principles that ensure a qualitative approach to the management of the business activities to consistently achieve customer satisfaction.

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1. Inspires confidence of the market and helps in increasing the business.

2. Helps to showcase that the organization can provide HIGH QUALITY products and services to its customers.

3. Good marketing tool and improves public image.

4. Larger organizations prefer to appoint ISO certified organizations as their Vendors.

5. Helps in getting Govt. Tenders.

6. Provides eligibility to enter global markets.

7. Well defined and documented management practices helps in growth of the organization.

8. Helps attract good talent human resource.

Any organization can apply for certification against IS/ISO 9001:2000. The other standards i.e. IS/ISO 9000:2005; IS/ISO 9004:2009; and IS/ISO 19011:2011 are guidance standards and are not meant for certification.

None. The term `certification body’ is used in some countries, like, India, because BIS as certification body issue certificates (licences). Elsewhere, they prefer to say that they `register’ organizations complying with ISO 9000.

The IS/ISO 9000 standards are applicable to all types of organizations. The definition of the term `product’ in IS/ISO 9000:2005 also include services and their combination. Therefore, the requirements of IS/ISO 9001:2008 are equally applicable to service sector as it is applicable to product manufacturing company.

As a minimum you should familiarize yourself not only with the requirements of IS/ISO 9001:2008 but also with the content and philosophies given in IS/ISO 9000:2005, IS/ISO 9004:2009 and the Quality Management Principles. You have to clearly understand your organization’s activities and processes and appropriately interpret the requirements of the standards. Implement the requirements in the various activities and processes adding value to these processes and activities. For training programmes on general awareness on the requirements, content and philosophies of the IS/ISO 9000 standards, our BIS, National Institute of Training for Standardization (NITS) may be contacted.

1. Provides an opportunity to increase value to the activities of the organization.

2. Improve the performance of processes/activities continually.

3. Satisfaction of customers.

4. Attention to resource management.

5. Implementation of statutory and regulatory requirements related to product / services.

6. Better management control.

In simple terms, accreditation is like certification of the certification body. `Accreditation’ should not be used as an interchangeable alternative for certification or registration.

BIS is the National Standards Body of India and is a founder member of ISO. BIS represents India, in ISO. The Technical Committee (TC) number 176 (ISO/TC 176), and its Sub-committees of ISO are responsible for the development of ISO 9000 standards. Quality and industry experts from India including BIS officers nominated by BIS participate in the meetings of the Technical Committee ISO/TC 176 and its Sub-committees.

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